The social media world has encroached upon our privacy in ways we’ve never considered before. Usually, that’s meant Facebook, but Mark Zuckerberg is just the most blatant, declaring that people don’t “care about privacy anymore.”
The truth is, many marketers have been secretly collecting, harvesting and selling customers’ data – from their own computers and elsewhere – prior to Facebook and since then. It’s simply a matter of who pays attention, when they get caught, and what the penalties are. Unfortunately, the repercussions are rarely an incentive for the next offenders to be discouraged, and so it goes again. The next offenders violate at least as much privacy as the prior ones, collect data and profit from it until they are caught and punished, too.
Privacy issues go beyond the bounds of marketing the bounty of data scraping, however. The technology in this case moves so quickly, that not only can the law not keep up, but most people affected can’t keep up. When default settings are placed in obscure locations and frequently reset with permissions that allow more and more sharing, such as facial recognition software of photos uploaded (and permanently stored thereafter, whether the photos are removed or not), it takes a while for people to realize what’s occurred, let alone object.
Many users choose to participate in location software programs, such as Foursquare and Gowalla, and voluntarily post where they are and what they are doing. What all smart phone owners may not realize is that the GPS located in their phones often sends the same information to a variety of marketers. The [I Agree] button depressed with each app downloaded often is a contract that sends the app designer a great deal of data from the phone, including one’s address book, calendar, GPS location information, and so forth. A free app may cost in other ways . . . every time you use it.
Klout has recently come under public scrutiny for their duplicitous offer to delete accounts, since they were still monitoring data and ranking people with the same accounts, but simply not displaying the data on the “deleted” accounts. In addition, Klout’s system of ranking people – who have registered or not – was discovered to include minor children, which incensed quite a few users.
The issues of anonymity and social media cross one another like they never have before, and bring up a multitude of situations, both personal and work-related. As more and more situations arise, a great many of them head for the courts, where the law begins to adapt and get reinterpreted to fit new technology as it never has.
Until all of the legal policies are in place, it’s best to consider what your own personal and organizational policies will be, with regard to data collection, sharing, privacy, etc. Even if you have a policy, it’s best to pull it out and review it. If it’s more than two years old, chances are that situations could arise that wouldn’t have applied when your policies were conceived and written. (e.g. Does your policy even address situations of what can/can’t be posted on social media channels? How to handle a problem posting there? What about text messaging?)
In times like these, when technology changes so quickly, it’s best to be proactive instead of reactive. Once a constituent feels that you’ve betrayed her trust, it’s not easily regained.
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